Refund policy

Change of mind

We don't offer returns or refunds for change of mind. Please check your size with the size guide on the product page, or add the free sizing kit to your order, before you commit.

Size swaps

If your ring doesn't fit, you can swap it for another size within 14 days of delivery. We cover the postage both ways. The ring needs to come back in as-new condition, in its original packaging, with all accessories included.

Faulty or incorrect items

If your ring arrives faulty, damaged, or not as described, or develops a fault, contact us at mudrika.rings@gmail.com as soon as possible. We'll arrange a repair, replacement or full refund, including return shipping costs, at no charge to you.

How to start a swap or a faulty return

Email mudrika.rings@gmail.com with your order number and we'll walk you through the process. Please don't send your ring back before you've heard from us. We'll confirm the return address and next steps first.

Refund timing

Where a refund applies, we'll process it to your original payment method within 5 to 10 business days of receiving and inspecting the ring. Your bank or card provider may take additional time to reflect the refund.

Orders placed before 31 October 2026

Rings ordered before 31 October 2026 keep the 30-night trial they were sold with.

Your consumer guarantee rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy is offered in addition to your statutory rights, and does not replace them.

Questions

Reach us anytime at mudrika.rings@gmail.com.